Thank you for supporting our music! 

Due to the nature of our business, we are unable to offer refunds of any kind on our merchandise. Exchanges are available on physical products, but we do have a few stipulations: 

• If there are any issues, please contact us within 72-hours of receiving your order, via email at roaneband@yahoo.com.
• Shipping charges are not refundable. Any items returned to us will be shipped back to us at the customer’s expense.
• If any item is damaged in transit, please notify us immediately within 72-hours via email at roaneband@yahoo.com. We will gladly exchange any item damaged during shipping. Please contact us first to arrange an exchange so we know to expect your return.
• Clothing subject to exchange must be returned in salable condition; clean & unworn. Any CDs subject to exchange must be returned in the shrink-wrap/packaging it was received in, unless the issue is a malfunctioning disc image, or a disc damaged in transit.
• Refunds/exchanges will NOT be issued for digitally downloaded items. If there is a problem with your digital download, please notify us within 72-hours via email at roaneband@yahoo.com and we will be glad to help you with any issues you are experiencing. 
• We are unable to offer refunds on any ticket sales at this time, unless an event is cancelled by the host or venue.
• All clearance/sale items are final sale and no exchanges will be accepted.

Thank you again for your order and your continued support of our music!